Refund Policy

📋 1. Overview

iAct Institute is committed to providing high-quality education. If for any reason you are not satisfied or are unable to continue with a course, you may be eligible for a refund subject to the conditions set out in this policy.

This policy applies to all paid courses purchased through iactinstitute.com. It does not apply to free courses, complimentary trial sessions, or courses purchased through third-party platforms.

📅 2. Refund Schedule

Refunds are calculated based on the number of days since your payment date and the amount of course content you have accessed:

✅ 3. Eligible Situations for Refund

You are eligible to request a refund in the following situations:

• Change of mind — Requested within 7 days of payment with less than 20% content accessed
• Medical emergency — Serious illness or hospitalisation of the student or an immediate family member, supported by a medical certificate
• Relocation — Unexpected relocation making course attendance impractical (offline courses only), within 15 days of payment
• Course not as described — The course content significantly differs from what was advertised on our website at the time of purchase
• Duplicate payment — You were charged more than once for the same course due to a payment gateway error
• Technical inability to access — Our platform was unavailable for more than 72 continuous hours during your enrolled period through no fault of your own or your internet service provider
• Batch full at time of payment — Payment was processed despite the batch being at full capacity and no alternative batch was offered

🚫 4. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• More than 15 days have passed since the payment date
• You have accessed more than 20% of the course content
• You have downloaded course materials, project files, or any resources
• The course certificate has already been issued to you
• You have violated our Terms of Use and your account was suspended as a result
• The refund request is based on a change in career goals, employment status, or financial circumstances alone (outside the 7-day window)
• You enrolled in a course that was clearly marked as non-refundable at the time of purchase (e.g. limited-seat flash sale batches)
• Requests made after receiving placement assistance
• Workshop or bootcamp enrolments where the event has already taken place
• EMI plan enrolments — once EMI disbursement has begun, the full outstanding EMI amount remains payable regardless of refund eligibility

🎁 5. Free Courses

Free courses (₹0 enrolment) are not subject to this Refund Policy as no payment is made. Access to free courses may be withdrawn at any time at our discretion without prior notice or compensation.

📝 6. How to Request a Refund

To initiate a refund request, follow these steps:

1. Email us at hello@techproinstitute.in with the subject line "Refund Request – [Your Order Number]"
2. Include the following in your email:
   • Your full name and registered email address
   • Your order number (found in your enrolment confirmation email)
   • The course name and batch date
   • Your reason for requesting a refund
   • Supporting documents if applicable (medical certificate, etc.)
3. Our support team will acknowledge your request within 2 business days
4. We will assess your request against this policy and notify you of the outcome within 7 business days
5. If approved, the refund will be processed within 7–10 business days

⏱ 7. Processing Time

Processing times may be longer during public holidays, banking system downtime, or periods of high volume. We will communicate any delay proactively.

💳 8. Refund Method

Refunds are credited to the original payment method used at the time of purchase:

• Credit / Debit card — Credited to the same card; processing time depends on your card issuer (typically 5–7 working days)
• UPI (Google Pay, PhonePe, etc.) — Credited to the same UPI-linked bank account within 3–5 working days
• Net banking — Credited to the same bank account within 3–7 working days
• Wallets (Paytm, Mobikwik) — Credited to the same wallet within 2–3 working days
• EMI — For approved refunds on EMI payments, outstanding EMI installments may be cancelled. Already-paid installments are refunded to your card; consult your bank for details

🏫 9. Cancellation or Rescheduling by iAct Institute

9.1 Course Cancellation by Us

In the unlikely event that we cancel a batch or course before it begins, you will receive a 100% refund regardless of when you enrolled, with no deductions. We will also offer you priority enrolment in the next available batch at no additional cost.

9.2 Course Rescheduling by Us

If we reschedule a batch to a significantly different date or time and the new schedule is not suitable for you, you may request a full refund within 7 days of receiving the reschedule notice.

9.3 Instructor Change

We reserve the right to substitute instructors when necessary (illness, availability). A change of instructor alone does not constitute grounds for a refund unless the replacement instructor is demonstrably unqualified for the course subject matter.

9.4 Format Change

If we change a course from offline/in-person to fully online due to circumstances beyond our control (health emergencies, natural disasters, government directives), a partial refund of 10% of the course fee will be offered to compensate for the change in delivery format, if requested within 7 days of the format change notice.

⚖️ 10. Disputes

If you are not satisfied with our decision on your refund request, you may escalate the matter as follows:

1. Send a written escalation to contact@intrepidians.com with the subject line "Refund Escalation – [Order Number]". Our senior team will review within 5 business days.
2. If you are still unsatisfied, you may file a complaint with the National Consumer Helpline (1800-11-4000 or 1915) or approach the consumer dispute redressal forum in your district under the Consumer Protection Act, 2019.
3. Payment disputes raised directly with your bank or card issuer (chargebacks) without first attempting resolution with us may result in suspension of your course access pending investigation.

✉️ 11. Contact Us

For refund requests or any questions about this policy, please reach out to our support team: